System Engineer

  • Dubai, United Arab Emirates
  • Full-Time
  • On-Site
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Job Description:

Role Overview

We are seeking a highly skilled Systems Engineer to join our Implementation Team. The successful candidate will be responsible for delivering high-quality system implementations, providing SLA-driven support, and troubleshooting complex customer environments. This role requires strong technical expertise, excellent communication skills, and a proactive, customer-focused approach.

Key Responsibilities

  • Deliver end-to-end client implementations while ensuring a professional and positive customer experience.

  • Review and validate documentation, workflows, and implementation plans with customers and vendors.

  • Coordinate, execute, and track progress of new implementation projects.

  • Install, configure, and optimize software and systems based on project and customer requirements.

  • Troubleshoot and resolve technical issues during and after implementation.

  • Maintain detailed technical documentation and provide regular updates to internal teams and stakeholders.

  • Proactively engage with customers throughout the implementation lifecycle to assess and ensure client satisfaction.

  • Participate in continuous learning through training programs, workshops, and self-development initiatives.

  • Maintain and renew relevant technical certifications (e.g., Microsoft, VMware).

Technical Skills & Experience

  • Minimum 5 years of hands-on experience in system implementation and troubleshooting across enterprise environments.

  • Strong expertise in the following technologies:

    • VMware: vSphere ESXi, vCenter, Aria Suite Components, NSX

    • Microsoft Infrastructure: Windows Server, Active Directory, DNS, DFS, Hyper-V

    • Cloud Platforms: Microsoft 365, Microsoft Azure

    • Enterprise Backup Solutions: Dell PowerProtect, Avamar, Veeam, or equivalent solutions

    • Hyper-Converged Infrastructure: Dell VxRail

    • Operating Systems: Red Hat Enterprise Linux, Ubuntu, other Linux distributions

    • Server and Storage Infrastructure

Key Performance Indicators (KPIs)

  • Timely and successful delivery of implementation projects.

  • Accuracy and quality of technical documentation and stakeholder communication.

  • Client satisfaction during and post-implementation.

  • Responsiveness and resolution time for support and troubleshooting activities.

  • Active participation in continuous learning and certification programs.

Qualifications & Other Requirements

  • Bachelors degree in Computer Science, Information Technology, or a related field.

  • Excellent verbal and written communication skills in English.

  • Ability to join within 30 days or less.